The pandemic has created an unprecedented opportunity for progress, and we have seen what we can be achieved when priority is given. While we’re not out of the woods yet, we do seem to be settling into new ways: a post-pandemic world. And thanks to the latest technology, many businesses, including banks and credit unions, have the tools to adapt and even thrive in a remote world. Jack Henry & Associates has outlined four big reasons why digital communication will continue to rule in our post-pandemic world. These are:
1, Expectations have changed
After months of depending on digital services, people will expect these options to remain available. For banks and credit unions (CUs), this means providing tools for account holders to self-serve and access information faster. No doubt competitors are already offering these digital options. Keeping up with the latest technology is now a competitive matter.
2, (Online) Safety should come first
With the increasing shift to digital channels, vulnerability to online attacks will naturally increase. Keeping accountholders’ data safe should be a top priority. Offering a secure online client portal is a must. Providing account holders with a safe way to access their data will not only help protect their business but can protect yours from potential data breaches. Tools like multifactor authentication help share select information without compromising confidentiality and provide clients with peace of mind.
3, Respect your time & your account holders’ time
Technology has allowed us to do more with fewer resources, which is excellent for the bottom line. But having fewer people means that everyone’s time is more precious, including accountholders. By offering them effective ways to communicate online with your staff, you are showing them that you value their time.
